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OUR STORE POLICIES

Things You Need to Know

We founded Q.M.J. with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Thank You for shopping at QueenMJ.com

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 15 calendar to return an item from the date you received it.


To be eligible for a return, your item must be unused and in the same condition that you received it.


Your item needs to have the receipt of proof of purchase.

Refunds

Once we receive your item , we will inspect it and notify you that we have received your refunded item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you return a refund, the cost of return will be deducted from your refund.

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